JPMORGAN • CHASE 2021 - PRESENT
Design delivery on a regulated, high-traffic travel platform
Chase Travel serves millions of cardholders. Because the product lives behind authentication and partner constraints, I can't show live screens - but here's how I work and what I own.
AMBIGUITY ASK ➡ SCOPED REQUIREMENTS ➡ ADA-READY FIGMA ➡ LEGAL APPROVAL➡ SHIPS
WHAT I OWN
Search, booking & partner integration flows
Figma delivery files used by engineering
ADA/WCAG compliance before handoff
Content & legal approval workflows
SELECTED WORK
AI concierge prototype
Personalized travel planning with AI memory
Led UX concepts and interaction design for an AI-driven travel planner exploring personalization and memory features. The work explored what a top-tier concierge experience could feel like at scale.
Interaction design • AI/UXPrototyping • Challenge Coin — Ryan Freitas
Air Canada Aeroplan · cxLoyalty
Loyalty platform redesign under a leadership gap
Delivered pixel-perfect mockups for a v2.0 → v3.0 redesign of Aeroplan's redemption platform. Manager went on leave shortly after I started. I self-taught the tooling, rebuilt the design library, led client presentations solo, and secured approval with minimal revision requests.
High-fidelity mockups • Stakeholder presentations • Design systems • Ambiguity navigation
Chase Travel partner integrations
Booking flows across complex partner constraints
Designed UI components and booking flows for high-traffic partner experiences, navigating partner API requirements, regulatory constraints, and evolving product direction simultaneously.
Partner UX • Regulated design • Component design
“My role is often about creating clarity where none exists yet — and making sure work actually ships.”